Leather care and Warranty
All these products are made of real (beautiful) leather which means that the grain and colour of every piece is unique and unrepeatable.
So you've brought it.... now lets look after it! Prevention is the key!!
You should apply a protective cream or spray to help protect it as best as possible from the world and reapply every 4 - 6 weeks, please apply the creams to a cloth first not directly to the bag.
For our cowhide hair bags, I recommend using a waterproofing spray (like what you'd put on suede shoes) and as normally recommended, you should test in an inconspicuous area first just in case there is some unexpected/unwanted colour change.(Please note that the hair on hide will wear.. Just like a rug would form being walked on, any rubbing or stress points will shed)
Don't overfill your bag - This places extra stress on the handles and the seams!
Please be extra careful/paranoid about using pens near leather as ink can soak below the surface & won’t come out! (Don't use jiff - It will also remove the surrounding leather colour)
Do not to leave it on the floor - Bag hooks are awesome..... I'm gong to try and source some classy ones!! If they even exist!
Avoid scraping it on rough surfaces or leaving it in the sun for too long as it can cause it to dry and change colour.
If it gets wet, just let it dry in its regular shape at room temperature. One went to the rainy Adele concert... Got wet thru... back to normal now!! Whew!!
Leather can get rub marks from overuse - I know you love wearing it, but you may need to swap it out at times....
Helen Miller products are made of quality materials and construction methods. In the unfortunate event that you have an issue with a defect in material or workmanship within 12 months of purchase we’ll repair or replace it with a new one and cover the postage to ship it back out to you!
The warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect.