All products are made of beautiful premium leather which means that the grain and colour of every piece is unique and unrepeatable.
You should apply a protective cream or spray to help protect it, and reapply every 4 - 6 weeks, please apply the creams to a cloth first not directly to the bag.
Don't overfill your bag - This places extra stress on the handles and the seams.
If it gets wet, let it dry in its regular shape at room temperature.
Leather can get rub marks from overuse - I know you love wearing it, but you may need to swap it out at times.
Helen Miller products are made of quality materials and construction methods. In the unfortunate event that you have an issue with a defect in material or workmanship within 12 months of purchase we’ll repair or replace it with a new one and cover the postage to ship it back out to you!
The warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect.
Please contact us if your bag needs repairing. Repairs within 12 months of purchase will be free, all other repairs can be quoted for.
We can replace linings and zips and give your old bag a new lease on life.
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