FAQ
Frequently asked questions
Got a question that's not here? Just get in touch — a handmade leather bag can be almost entirely customised and Helen loves hearing from customers.
How do I order a custom bag? Browse the Leather Gallery and Lining Gallery to find your perfect combination, then select your style and add to cart. If you'd like anything special — different hardware, a custom size, or anything else — just mention it there too.
How long does it take? Your bag will be ready to ship within 14 working days. If you need it by a specific date, just let Helen know and she'll do her best to make it happen.
Can I have silver hardware or embossing? Yes! Just mention it in your order notes.
Can I have black lining? Absolutely —
Can I have a different strap width? Yes, there may be a small additional charge depending on the change. Just get in touch before ordering and Helen will give you a price.
What leather do you use? All Helen Miller bags are made with NZ or Italian leather, solid brass fittings and YKK zips. The leather is soft, supple and ages beautifully with wear.
Can you remake my favourite bag? Possibly! Send through a few photos and details and Helen will put together a quote for you.
Do you ship to Australia? Yes — Helen ships to Australia.
Can you send me leather and lining swatches? Yes! Helen can send out a selection of leather and lining cuttings to help you decide. There will be a small courier charge — just get in touch to arrange it. Or order the Swatch Pack from the shop.
Can I visit the studio? Yes — Helen's workroom is in Titirangi, West Auckland and you're welcome to visit. Just get in touch to arrange a time.
Are you stocked in any shops? Helen Miller bags are stocked at Inc Design in Oamaru — check out their wonderful store at incdesignstore.co.nz. Otherwise Helen sells exclusively online and from her Titirangi studio. The ever-changing range of leathers and linings makes traditional retail tricky!
Do you do markets? Helen occasionally appears at The General Collective markets — Follow on Instagram to be the first to know.
How do I care for my leather bag? We recommend a good quality leather conditioner specifically designed for smooth leather. Avoid products containing silicone or petroleum. A light application every few months will keep your bag supple and beautiful for years.
Can I return my bag? Since every bag is made to order especially for you, we're unable to accept returns. However if there's ever an issue with your bag please get in touch — Helen stands behind her work and will always make it right.
What is the R.R.R service? R.R.R stands for Repair, Restore, Refresh. Every Helen Miller bag comes with a lifetime promise — if your bag ever needs a little love, Helen will repair, restore or refresh it for you. Just get in touch to find out more.